Accommodation Service Agreement

ARIA RIVA HOTEL ACCOMMODATION AGREEMENT

On the one hand, the real and/or legal person to be referred to as the Customer in the following articles, and on the other hand, Aria Riva Hotel Saray Mah. Turkmenbasi Sok. No:5 Alanya/Antalya Turkey; hereinafter referred to as the Parties.

These parties; Considering that this contract is an official offer, includes all conditions for the provision of paid accommodation, all the conditions stated below are binding for the parties, it is available on the website of www.ariarivahotel.com, and cannot be changed by the customer, they have concluded this contract within the following items. .

1.SUBJECT OF THE CONTRACT

1.1. In accordance with this contract, the Hotel is obliged to provide accommodation service in the Hotel upon the request of the Customer (hereinafter referred to as the ‘Service’).
1.2. With the signing of this contract (Customer accepts that he has signed this contract by making a reservation for accommodation at the Hotel and / or for the services offered by the hotel), the Client confirms that he has been informed about the accommodation rules, reservation rules and tariffs at the hotel.
1.3. When the Hotel confirms the Customer’s request, the Parties will have concluded this contract.
2. FORM OF ACCOMMODATION RESERVATION

2.1. Service reservation can be made by calling 0 (242) 512 39 39 and notifying the reservation, making the payment online by defining the reservation on the www.ariarivahotel.com website, or applying to the customer representatives from the online tawk.to and whatsapp support system.
2.2. In the event that the customer wishes to terminate his request or make any changes, he can apply to the Hotel by calling 0 (242) 512 39 39, by sending an e-mail to reservation@ariarivahotel.com, provided that he complies with the conditions set forth in this contract and fulfills the conditions. You can apply to tawk.to online customer representatives in person.
2.3. By the Customer or by the Customer’s authorized representative, at the latest 14 (fourteen) days before the start date of the stay, of the Customer’s request to make a change in the Reservation 2.2. It must be sent to the hotel by one of the methods specified in the article.
2.4. The customer may request a maximum of 2 changes and cancellations for his reservation without paying any fee. If the customer requests more changes, he will be liable to pay a fee according to the change, reservation and cancellation schedule applied by the hotel.
2.5. With this contract, the Customer accepts, declares and undertakes that if he/she makes/desires to make any changes in the reservation during the registration period (early reservation period etc.) The Customer has accepted that special discounts will not be valid for reservation changes made outside of the applied periods.

2.6. The hotel will respond to the customer’s request for changes within the period according to the availability of the hotel.

2.7. There will be at least one customer over the age of 18 in the hotel room. Those under the age of 18 can stay with at least one adult.
3. METHOD OF PAYMENT

3.1. The customer who will stay at the hotel will enter their own credit card information into the system during the payments made by credit card through the online reservation system, or the payments to be made with the help of tawk.to online customer representatives are forwarded to the customer representatives and they will send the desired date, room, etc. on behalf of the customer. makes the purchase with the information.
3.2. The hotel accepts that the credit card information and the system in which the information is presented is under the protection of a special security system that prevents the information from being viewed or copied under any circumstances. At the same time, the Hotel will not cover and in no way be held responsible for the damage caused by third parties learning information, documents and secrets due to harmful programs and similar program systems originating from the Customer’s computer and the customer’s carelessness.
3.3. When the customer checks into the hotel, to the hotel staff; will present the credit card used for the payment when registering the online reservation or a copy of the front of this credit card. Responsibility for the losses / damages that will arise from the failure of the customer to fulfill these responsibilities will belong to the customer.

3.4. The invoice will be given to the Customer upon check-out of the hotel after receiving the service. If the customer does not receive the invoice at check-out, it will be sent to the address specified by the customer. If the Customer has not specified the address to send the invoice to, the invoice will be sent to the contact address. The Hotel shall not be held responsible for not receiving the invoice due to the customer stating the wrong address, not specifying the recipient or the buyer not being at the specified address.

3.5. Payments to be made on our site will be in Euro. Turkish Lira, Dollar and British Pound can be used in other payment methods (bank transfers, etc.). Information about exchange rates is provided by the Central Bank of the Republic of Turkey.
4. PAYMENT RETURN AND CANCELLATIONS

4.1. The entire payment, if the Customer sends the cancellation request to the Hotel 14 (fourteen) days before the date of entry to the Hotel by one of the methods in Article 2.2, the payment made by the Hotel within 15 (fifteen) business days following this request, etc It will be returned to him by deducting the costs.
4.2. In case the cancellation request is made earlier than 14 days from the date of the Customer’s entry to the Hotel, it will not be possible to refund the entire accommodation fee received from the Customer, and the customer has irrevocably accepted and declared that he has paid this amount to the hotel as a penal clause. If value added tax is required for penal clauses and other compensations to be paid by the Customer pursuant to this contract, the customer is obliged to pay the applicable value added tax.

4.3. Refunds or refunds to be made from credit card payments at the time of booking registration will be credited back to the bank account of the Customer to which the payment was made and/or to the bank account to which the payment was sent.

4.4. In all refund transactions, commission, tax, etc. will be returned to the Customer by deducting the costs.

5.ACCOMMODATION

5.1. Age and identity of the Customer and accompanying persons will be checked at check-in. The customer accepts, declares and undertakes in advance the legal responsibilities that may arise due to the customer’s giving wrong information. The customer will also cover the expenses that may occur due to this situation.

5.2. The customer shall pay the extra expenses he will make during his stay at the time of departure.
5.3. The customer, no matter what time he arrives at the hotel, will check into the room at the earliest at 14:00 on the day of arrival at the hotel and will check out at 11:00 at the latest, no matter what time he leaves the hotel. agreed to pay.
5.4. The full price of the reservation will be taken during the online reservation.
5.5. Pets will not be accepted by the hotel.

5.6. If the customer gives up the service for a reason other than the Hotel’s failure to fulfill its responsibilities, the payment will not be refunded.
6. LIABILITY OF THE PARTIES

6.1. The Hotel will cover the damages by providing additional service and/or alternative service to the Customer in all cases arising from reasons other than force majeure, after the Customer has settled in the reserved room. Acceptance of the additional service or accommodation service by the Customer shall constitute a waiver of the Customer’s right to request a refund of the reservation fee and any other compensation and lawsuit claims that the Customer may request as compensation.
6.2. In the event that the Hotel does not partially or fully fulfill its obligations to provide services in accordance with this contract, the rules in the relevant laws and regulations will be applied during the payment of compensation.
6.3. In case of poor quality service to the Customer, the Customer will notify the Hotel representative in writing, otherwise the service provided by the Hotel will be deemed to have been provided perfectly and on time.
6.4. In the event that the customer violates any article of the contract, the Customer accepts and undertakes to cover any damages incurred by the hotel as a result of the violation.

6.5. The hotel may change the terms and conditions of accommodation service according to seasonal conditions and tourism season.

7.OTHER PROVISIONS

7.1. Unpredictable conditions such as adverse weather conditions, strike-lockout, terrorism, military action, flood, fire, etc. will be considered as force majeure. In case of such situations, the hotel may not continue to serve.
7.2. Hotel, Eid or New Year etc. reserves the right to change the programs of other special days due to reasons not related to the hotel.
7.3. The Customer accepts, declares and undertakes that the District Courts are authorized for the resolution of disputes arising in accordance with this contract.

7.4. The Hotel reserves the right to indemnify the material and moral amounts caused by the damages, destructions and/or lost parts in the room and general areas by the Customer.

7.5. The customer should not send any goods, goods or promotional materials subject to customs on behalf of the employees of the Hotel. The hotel is in no way responsible for customs clearance.

7.6. According to the law, smoking is prohibited in the indoor areas of the hotel. These prohibitions will be determined within the framework of the law. Therefore, the use of all kinds of cigarettes or tobacco products inside the Hotel is not allowed, except in the specified guest rooms.

7.7. This contract will be activated with the Reservation number to be given to him by the Hotel after the Customer has made the reservation and paid, and will end with the Customer’s departure from the Hotel.

Price Detail

Our prices include all taxes.

Facility features:

Food & Beverage

A la carte restaurant
Cocktail Bar in the Lobby

Business Support

Phone
Fax
Photocopy

*subject to extra charge.

Guest Services

24-hour lobby and reception
suitcase storage room

Extra Services

Spa,Massage Service
Airport transfer
Baby Bed

*subject to extra charge.

Check In Check Out

Check-in:14.00
Check-out:11.00

Child rules

Child guests are accepted in our hotel.

Requests for extra beds or baby cots must be notified to the hotel in advance.

Credit Cards

Visa
MasterCard
American Express
Discover

The hotel reserves the right to withdraw a certain amount from the credit card for reservation security.

Contact information

Aria Riva Hotel

Address: Saray Mah. Turkmenbasi Sok. No:5 Alanya/Antalya Turkey

Mail: reservation@ariarivahotel.com

Phone: +90 (242) 512 39 39

Website: https://www.ariarivahotel.com/